Sonnex Mission & Values

Our Mission

To use our passion for, and knowledge of, high precision machinery and current manufacturing technology to create innovative solutions for our valued customers across various industries.

Our Values 

• Work as a team to exceed customer expectation.
• Continually seek improvement.
• Dedication to develop new manufacturing solutions.
• Maintain integrity while adapting and diversifying as the industry changes.
• Never compromise quality for profit.

Our Commitment

We are committed to providing customers with a high quality service, as well as the capacity to be versatile and highly cost efficient with a fast turnaround time.

Our Objectives

• We endeavour to consistently meet or exceed our customers expectation by offering a quality finish, fast turnaround and competitive pricing.
• Remain competitive in the market place, while maintaining efficient manufacturing services and processes, minimising non-conformances and maintaining profitability.
• Seek valued customer feedback, respond to any complaints by acting immediately and decisively, thereby improving our service delivery targets.
• Establish and maintain performance targets by way of regular audits, reviewing results and applying corrective actions to continue improving the effectiveness of our Quality Management System.
• Comply with the relevant statutory and regulatory requirements such as company law, the protection of the environment and the safety of our employees and customers.
• Educate and train our people to continually improve their skills, awareness and knowledge to foster core values in quality excellence and practices.
• To maintain and monitor a culture that supports all of these objectives.