We're here to help! Detailed below are some of the most frequently asked questions. If you have an enquiry or a question, please contact Sonnex to discuss how we can help your business.

What information should I provide when I make an order?

Please let us know the quantity you require, the grade of material, the thickness of the material, and the time/date you would like to have it done by. If possible we prefer a .dxf file scale 1:1. We can convert sketches and samples to .dxf, charges apply.

Can I provide my own material to be cut?

Yes of course, just ensure it is nice and clean and straight so our machines can process it without any issues.

What is the smallest size hole or slot you can cut?

A good general rule of thumb is 'the same as the thickness of the material'. So if the material is 5mm thick, the smallest hole or slot we can cut is dia5mm. Yes we can go smaller on a case by case basis, however it is very rare that we can go below half the material thickness.

Can I come in with a sketch on a piece of paper or a sample?

Yes we can convert a sketch or sample to our preferred format of .dxf, fees apply.

Are test certificates available?

Yes we can provide test certificates for a small fee when they are requested upfront.

Once I have ordered the parts, how will I know when they are ready for collection?

You will receive a call from one of our friendly office staff. If you have any further questions in the meantime feel free to give our production manager Damian a call on (08) 8252 8777.

Do you deliver?

We don't currently provide a delivery service but are happy to provide the weight, size etc needed for you to book a courier company.

Is there a minimum charge?

Yes the minimum charge is $100.00 (including GST) to cover the cost of processing the job card, loading/unloading the plate sheet onto the machine etc.

How can I pay for my parts?

When you make an enquiry, you will receive a quote with a reference number. You can call the office on (08) 8252 8777 to pay by credit card over the phone, or alternatively you can make an EFTPOS payment. An invoice will then be sent to you by email.